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We guarantee every item we sell and want you to be 100% satisfied with your purchase. If you are not completely satisfied with an item, you may return it and we will refund your purchase if it is eligible. (Please check the Terms & Conditions below to determine whether your return is eligible for a refund). Gift Boxing and Shipping & Handling are not refundable.
Terms & Conditions
5 DAYS: All returns must be postmarked no later than 5 calendar days after you received your order.
DOCUMENTATION: Your original invoice must accompany your returned item(s) in order for Eye Kandee Lingerie to process your refund.
GOOD CONDITION: All returned items must be in their original state and deemed to be unworn before they can be accepted for a refund.
Non-Returnable Items
Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties, babydolls, bodysuits, hosiery, teddies, swimwear, and any lingerie set that includes a panty. If these items are returned to Eye Kandee Lingerie they will be sent back to you at your expense.
How to Return a Purchase
You may return your purchase by one of the two following options:
1. Returns by mail
Please mail to us the completed Return Form (included with your shipment), your original invoice and the item(s) you wish to return.
Canadian and International returns should be sent to:
701 - 1260 Harwood St Vancouver, BC V6E1S4 Canada
USA returns should be sent to:
PO Box 2404 Blaine, WA 98231 USA
Note: You are responsible for all shipping and handling costs, as well as duties and/or taxes for International orders.
2. Returns in store
Please make sure to have the original invoice and item(s) you wish to return on hand to facilitate your transaction. Consult our Contact Us Page to make an appointment.
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